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PSA has established a free-standing Operations Committee to share knowledge, develop resources, and establish industry best practices for the benefit of PSA Owners. The committee explores the various complexities of managing security projects, including planning, processes and performance.


RESOURCES:
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2015 July PM Survey Results
The PSA Project Management Committee is working on new resources for you. The recently polled PSA owners to help drive this year's deliverables. See the results!
5 Gross Profit Margin Questions for Project Managers
The PSA Project Management Committee has compiled five important questions that all Project Managers must be familiar with in order to fully understand their Gross Profit Margin.
Best Practices in Project Management
Check out this Executive Summary for processes you can implement to improve your project outcomes.
Building Business Intelligence in SD&I
Do you know how to make data come alive? Can you turn the vast amount of data available to you in your organization into meaningful stories that inform decisions and enable strategic change? Committee member Chris Salazar-Mangrum, PSA, digs into data analysis for business intelligence projects in this SD&I article.
Educational Resources
PSA's Project Management Committee has created a compiled list of Project Management educational resources.
FY20: Hiring A Project Manager
Spencer Rundell, Operations Manager at Southeastern Security Professionals, shares his insights and tips on hiring project managers.
FY20: Inspection Training Scorecard
This tool was created by the PSA Operations Committee for use for tracking the training of technicians.
FY20: MEET THE MEMBERS Operations Committee
Meet the Members of the FY20 PSA Security Network Operations Services Committee through member pictures and biographies.
FY20: OPERATIONS COMMITTEE - Comparing Collaboration Platforms
Katie Blough, Project Manager at PSA, has created this easy to use comparison of the collaboration platforms Slack, Microsoft Teams and Webex Teams.
FY20: Operations Committee - How Do You KPI?
Kevin Henderson, Chief Operating Officer of Lone Star Communications, shows the basic steps for establishing KPIs.
FY20: OPERATIONS COMMITTEE Chairman Update
Learn about the direction and work of the PSA Security Network Operations Committee with an FY20 update from Chairman Rex Allen.
FY20: PSA TEC 2019 Project Management Committee Executive Summary
Read about PSA's Project Management Committee session at PSA TEC 2019!
FY20: Technology Overload (Sometimes)
Learning to utilize technology to grow your company can come at the expense of the personal touch. How is your company positioned to provide excellent service to your customers in this age of automation? This article discusses how to find a happy medium.
FY20: Training Scorecard 2019
This tool was created by the PSA Operations Committee for use for tracking the training of technicians.
FY2017 Project Management Chairman Update
Rex Allen, Operations Manager, Securadyne. As we move forward into 2017 opportunities for synergy are expanding as many of the committees come together for joint sessions focusing on our strengths as teams to acquire new business and deliver successful solutions while embracing the field of cybersecurity.
FY2018 Project Management Committee Chairman Update
Rex Allen, Chairman of PSA's Project Management Committee, shares his insights on what's to come from the Committee over the upcoming year.
FY2019 Project Management Committee Chairman Update
With Rex Allen?s leadership over the years, the Project management committee has produced some very impactful and usable material. I can say with absolute certainty that I and my company have benefited from the work of the PM committee. As the new chair, I consider it a great privilege to be able to continue to build on the committee?s great work! As we enter a new chapter, we have many new industry leaders onboard that will bring some new perspectives to the Project manager committee. Luckily for us, Rex will stay onboard as vice chair to keep us all pointed in the right direction!
FY21 OPERATIONS COMMITTEE: Project Tracking Document
This document was created by Matt Butti, Project Manager at SSP, and is for short interval task planning.
FY21: OPERATIONS COMMITTEE - Net Promoter Score Process
Keith Miller, Senior Project Manager at Preferred Technologies, LLC presents their Net Promoter Score process.
FY21: OPERATIONS COMMITTEE - 5 Types of KPI's to Watch
The PSA Operations Committee discussed the KPIs that you need to watch to keep your business successful. Several have high impact but are often underutilized, you'll find out which in this infographic!
FY21: OPERATIONS COMMITTEE - Meet The Members
Meet the Members of the FY21 PSA Security Network OPERATIONS Committee through member pictures and biographies.
FY21: OPERATIONS COMMITTEE Chairman's Update
Kevin Henderson, Chief Operating Officer for Lone Star Communications and PSA Operations Committee Chairman, provides an update on the committee for the 2021 term!
FY21: OPERATIONS COMMITTEE CHARTER
PSA is dedicated to empowering its owners and customers to become the most successful systems integrators in the markets they serve. In support of this mission, PSA has established an Operations Committee to share knowledge, foster collaboration, develop resources, and establish industry best practices for navigating the competitive marketplace.
Impact of Security Installers and Technicians On-Site Behavior on Projects and Project Stakeholders
Guest blogging for the PM Committee, Nadim Sawaya shares the Impact of Security Installers and Technicians On-Site Behavior on Projects and Project Stakeholders
Industry Associations
PSA's Project Management Committee has created a compiled list of industry associations.
Infographic: Operational Best Practices
Explore Operational Best Practices in an easy to understand infographic.
Project Management Certifications
PSA's Project Management Committee has created a compiled list of Project Management Certifications, who offers them, how much they cost, and issuance periods.
Project Managers Role in Providing Today's Security Solutions that are Cyber Ready
Robert Flynn, Senior VP of Operations for Aronson Security Group shares his insights. As dealers in the physical security industry, we provide solutions that help companies protect people, assets, facilities, and information.
Project Metrics for Company Leaders Poll Results
The PSA Project Management Committee asked company leaders and project managers how project metrics were measured across their companies. Check out the results to learn how others in the industry are tracking the efficiency of their teams and projects.
PSA Committees: 90 Terms and Acronyms Your Team Needs to Know
The PSA Committees wrap up the 2017/2018 term with a glossary of terms and acronyms that are useful to companies and individuals in the physical security industry.
PSA Project Management Committee TEC 2018
Some of the best sessions this year at PSA TEC 2018 were hosted and delivered by PSA?s Committees. It was an amazing conference with top-notch quality education. PSA?s Project Management Committee hosted 2 education sessions: Metrics for Project Managers, and Project Metrics for Company Leaders. Both discussions were delivered by industry peers and experts who shared their experiences and insights on eveloping metrics to more effectively measure your organizational output.
PSATEC2016 Executive Summary Secrets of Synergy Between Sales & Operations
This is an Executive Summary of a PSA TEC session that was hosted by the PSA Project Management and Sales & Mktg. Committees
PSATEC2016 Executive Summary Stakeholder Management - Strategies for Project Success
The PSA Project Management designed and hosted a session for Project Managers at PSA TEC 2016, to improve stakeholder communication and engagement throughout the project life cycle
Recruitment Resources
PSA's Project Management Committee has created a compiled list of recruitment resources for Project Managers.
Software Matrix
PSA's Project Management Committee has created a spreadsheet and compiled a list of software applications that are helpful in project management and the features they offer.
Standard Project Management Roles
PSA's Project Management Committee has defined the role, core competencies, and qualifications for project managers across the entry, professional, and senior career levels
Structuring Your Sales Team to Support Your Customers
How can integrators deliver the best service while managing the changes and challenges brought about by COVID-19? The PSA Operations Committee discusses how they've succeeded in the new normal.
Technical and Design Training Resources
PSA's Project Management Committee has created a compiled list of technical training and resources.
The Extra Costs of Doing Business in the New Normal: Perspectives from the PSA Operations Committee
The PSA Operations Committee sat down to have a roundtable discussion about the additional costs that need to be added to jobs to account for doing business during COVID-19.
Tips for Improving Communication
Check out these communication strategies to improve collaboration and teamwork among your teams.


TOOLS:
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5Ws of Change Order Management
Streamline your Change Order Management process by following the 5 W's described in this new infographic from the PSA Project Management Committee.
Change Order Log Template
PSA's Project Management Committee created a template for integrators to download and use as a Change Order Log.
Common Project Documents
In this document you will find an explanation of common project documents used by Project Managers followed by a cheat sheet to help you understand when these documents are created and who uses them.
Important Distinctions | Billing vs Revenue
The Project Management Committee explains the difference between billing and revenue in a simple visual format.
Important Distinctions | Markup vs Margin
Being able to differentiate between markup and margin is a critical skill for project managers.
Power Supply Load Calculator
PSA's Project Management Committee created a spreadsheet to calculate the power supply load for PSA integrators to utilize and gain project efficiency.
Project Turnover Checklist: Access Control Sales to Operations
A checklist that PSA integrators can utilize to gain efficiency in project preparation without overextending resources.
Project Turnover Checklist: Fire
A checklist that PSA integrators can utilize to gain efficiency in project preparation without overextending resources.
Project Turnover Checklist: Intercom Sales to Ops Turnover
A checklist that PSA integrators can utilize to gain efficiency in project preparation without overextending resources.
Project Turnover Checklist: Intrusion Zone Info Sheet | for Tech Use
A checklist that PSA integrators can utilize to gain efficiency in project preparation without overextending resources.
Project Turnover Checklist: Video Sales to Operations Turnover
A checklist that PSA integrators can utilize to gain efficiency in project preparation without overextending resources.
Project Turnover Checklists
The PSA Project Management Committee has compiled and streamlined this information into standardized checklists that PSA integrators can utilize to gain efficiency in project preparation without overextending resources.
Sample Project Calculator
PSA's Project Management Committee created a spreadsheet to calculate the load for PSA integrators to utilize and gain project efficiency.
Sample Project Charter
PSA's Project Management Committee has created this sample project charter for PSA integrators to use as a guide, and to utilize to gain efficiency in project preparation without overextending resources.
Sample Project Meeting Minutes
PSA's Project Management Committee has created this sample project meeting minutes for PSA integrators to use as a guide, and utilize to gain efficiency in project preparation without overextending resources.
Sample Responsibility Matrix
PSA's Project Management Committee created a spreadsheet of responsibilities in a matrix for PSA integrators to utilize and gain project efficiency.
Sample Risk Register
PSA's Project Management Committee created this spreadsheet to document risks which is for PSA integrators to utilize and gain project efficiency.
Sample SOV Baseline
PSA's Project Management Committee has created this sample Schedule of Values spreadsheet for PSA integrators to use as a guide, and utilize to gain efficiency in project preparation without overextending resources.
Top 10 Strategies for Preventing Project Management Burnout
PSA's Project Management Committee created a guideline sheet of the Top 10 Strategies for Preventing Project Manager Burnout.
Unsolved Issues List
PSA's Project Management Committee created this spreadsheet to document unresolved issues which is for PSA integrators to utilize, track, and gain project efficiency.
Weekly Project Update
PSA's Project Management Committee created this template to document weekly project progress which is for PSA integrators to utilized gain project efficiency.
Work in Progress Template
Need assistance calculating WIP? The PM Committee has created a WIP template, available for download.


VIDEOS AND WEBINARS:
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60 Second Faceoff: Reporting Work in Progress to Finance Department
In this 60 Second Faceoff, Craig Jarrett of Netronix Integration and Jonathon Haselhorst of PASS Security discuss how to effectively report work in progress to finance department.
60 second Faceoff: Workload Distribution in Project Management
In this 60 Second Faceoff, Rex Allen of Securadyne and Robert Flynn of Aronson Security Group discuss how they handle workload distribution among project managers.
Are you Talking to Me?
This session is focused on identifying and leveraging the common communication styles between project managers and sales people.
Best Practices for Managing Customer Expectations Roundtable
In this roundtable discussion, panelists discuss different methods for managing customer expectations and what Project Managers can do to help improve and add to customer satisfaction.
Best Practices in Change Order Management
In this roundtable discussion the Project Management Committee discusses best practices in change order management.
Bluebeam Revu Overview
Robert Flynn, Senior VP of Operations for Aronson Security Group shares and discusses his review and experience with Bluebeam Revu.
Committees Thank You 2016
PSA Security Network thanks 2016 Committee members and highlights committee accomplishments
Communication Strategies to Build Common Ground
Paul Boucherle of Matterhorn Consulting discusses communication around project management and sales, and how to reduce communication mishaps.
Communication Tips for Project Managers
PSA's Project Management Committee offers communication tips for project managers through this animated role playing video.
Cybersecurity Risks: When PMs Should Say No to Customer Requirements
PSA's Project Management Committee welcomes Darnell Washington from Secure Xperts, who addresses 4 areas of risk that project managers commonly encounter and how to best validate solutions and proper deployment.
Effectively Communicating Job Status Updates - Ben Wilson (PM)
Ben Wilson, Vice President of Operations for Safeguard Security, presents on how to effectively communicate job status updates.
Forging an Alliance Between Operations & Sales
panelists discuss how operations and sales teams can improve overall communication when it comes to scope of work clarification and setting customer expectations.
Learning Assessment Proof Points - Connie Moorhead
Connie Moorehead of the CMOOR Group discusses different methods for assessing your technician's skillset, a job often done by the project manager.
PM Committee SedonaOffice & WeSuite User Group Meeting
attendees were joined by Michael Marks, Co-founder of Perennial Software, and Tracy Larson, President of WeSuite. Topics discussed included best practices, tips, challenges and solutions for using SedonaOffice and WeSuite.
Project Billing & Revenue: Importance to the Project Manager | Nadim Sawaya
In this session, Nadim Sawaya from EPC covers the key financial metrix that every Project Manager should fully comprehend including the difference between revenue and billing, impact on the P&L and cash flow, and how to accurately forecast revenue or earned value.
Project Hand-offs throughout the Project Lifecycle
Presented by Brad Malone | Partner | Navigate Management Consulting
Project Life Cycle Tips & Tricks - Christine Lanning (PM)
Christine Lanning, President of Integrated Security Technologies, shares some tips and tricks to help you navigate the project life cycle.
Project Management Committee: PSA Analytics Dashboard Presentation
This is a demo of PSA's new analytics dashboard for PSA integrators.
Project Managers Role in Providing Today's Security Solutions that are Cyber Ready Panel Discussion
This joint committee discussion is between PSA's Project Management Committee and PSA's Cybersecurity Committee regarding implementing cyber hardened projects.
PSA Sedona Users Group Meeting Oct. 2015
Rebecca Hall, Marketing Director for SedonaOffice, discusses building/importing projects, customer portal, inventory control / WIP reporting, repair & returns warehouse features, job query builder.
Solving Problems through Effective Communication - PM Committee
Communication is key in problem resolution. Share this short new video with your project management teams and learn how to improve communications when addressing common problems.
System Surveyor - Spencer Rundell
This presentation will give you an overview of System Surveyor and how SSP benefited from this company's offerings.
Tech to PM - An Effective Transition Plan
PSA's Project Management Committee and Nadim Sawaya outline the various skillsets that your technicians will need to aquire when moving into a project management role, and as project managers, what you can do to support your technicians as they move into those positions
The Role PMs Play in Keeping Cash Flow - Craig Jarrett (PM)
Craig Jarrett, President of Netronix Integration, presents on how Project Managers are instrumental in keeping cash flow within their organization.
Understanding Labor Cost, Productivity & Efficiency | Leslie Shiner
Leslie Shiner, Owner of the Shiner Group presents on project labor costs, productivity and efficiency.